Return / Exchange Policy
Return Merchandise Authorization (RMA)
Returns and exchanges must include a Return Merchandise Authorization (RMA).
You can obtain an RMA number a few different ways:
- Online RMA form
- Phone - 978-750-9876
- Email - [email protected]
We make every effort to reply to all return requests on the same business day. Please note - if an item is returned without authorization, or contrary to the instructions provided, it may be refused or charged a minimum restocking fee of 15%.
Please inspect all items upon arrival and notify us of any discrepancies within 48 hours. If your item is defective, over-sized, or non-cancellable/non-returnable, please see the appropriate section below.
The full cost of the merchandise will be refunded if the item is returned in unopened/like new condition, within the designated period and with a return authorization. Shipping costs are non-refundable unless your return is due to defective merchandise or an error on our part.
How Long Do I Have to Make a Return?
You can return or exchange an item for 30 days from receipt of package.
Please note an RMA Return Authoization is required.
Return authorizations are valid for 30 days. If return shipment is not initiated within 30 days, the return authorization becomes void. It must then be re-requested and reviewed for approval. Returns must be shipped via traceable carrier, and tracking information provided to WohlerUSA
Restocking fees
No restocking fee if RMA is requested within 7 days of delivery. Returns requested outside of our standard return period will incur a restocking fee of no less than 15% and may be declined.
What if my Product is Defective or Damaged?
Defective-products
Prior to issuing a return authorization, it may be necessary to first contact the manufacturer's technical support - the reason for this being it is common for products to not actually be defective, but only need a setting changed.
However, upon confirmation that a product is defective, Wohler USA will provide you with an RMA number and specific instructions, as some defective products may require return directly to the manufacturer or a specific statement of the defect.
Shipping damages
If your product arrives damaged in shipment, you should note that with the shipper immediately and contact us within 1-2 business days of receipt of goods. Delays may result in denied claims. "Receipt of Goods" is defined as arrival at order's destination address. Wherever possible, you should document the damage (images will be extremely helpful).
Non-Cancelable / Non-Returnable Products
The following items may be non-cancelable/non-returnable:
- Special order items, defined as products outside the realm of normal existing stock and/or items that include factory installed options
- Accessories, defined as but is not limited to: books, carrying cases, batteries, software, DVD's and/or other consumable items
Over-sized and select additional items may also be non-cancelable/non-returnable. Please consult the product page and/or your product specialist for details.
